100% FREE RETURNS & SIZE EXCHANGES
Most who purchase IJMAL shoes end up keeping them. However, sometimes our shoes just don’t meet your unique needs. Don’t worry, because you can return your order for size exchanges or refund under the following guidelines:
- NEW, UNWORN CONDITION & 14 Days – All item/s in original, new, unworn condition* can be returned within 14 days of Original order Date.
- FREE Shipping – First return shipping is FREE on all domestic orders.
- Tracking Number – All returns must have a tracking number/airway bill/consignment notes for tracking purposes. Please send your name (as per invoice) & tracking number to sales representative (whatsapp order) or send an email to [email protected] (website/shopee order).
- ORIGINAL Packaging – Products must be in the original packaging and shipped back in a suitable shipping box. Please do not use the shoe box as a shipping box.
- POSTAGE ADDRESS: EMPAYAR IJMAL SDN BHD, 1149 & 1149A, Jalan Jambu 1, Taman Muhibbah, Saleng, 81400 Senai, Johor. 0197433432/0137749961.
NOTE: Some promotions and closeouts include shoes that are Final Sale or clearance, cannot be exchanged or returned. Please read all promotional materials and product descriptions prior to purchase.
The management of Empayar IJMAL Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.
Once we receive your shoes, we will process your size exchanges or refund within 7 business days. Should you have any questions, feel free to contact us at [email protected]
*CAN I RETURN SHOES THAT HAVE BEEN WORN?
We know you want an ample opportunity to make sure that IJMAL is right for you! When you receive your shoes, try them on a clean, carpeted surface to confirm the correct size and style. Please keep in mind that shoes must be in the original conditions to be eligible for a refund or exchange.
SHIPPING & DELIVERY
Domestic Shipping (within Malaysia)
*All orders will have a shipping fee of RM10 per pair.
For Klang Valley, delivery takes 1-3 working days. Kindly note that we are unable to deliver on weekends and public holidays.
For shipping to other Malaysian states, delivery can vary from 3-7 working days. Deliveries are operated by Poslaju Malaysia.
Once your order has been processed and is ready for delivery, we will send you shipping confirmation email along with your tracking number.
Estimated Delivery Time
Orders placed before 11:00am will be processed and shipped out within 1-3 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.
For Klang Valley: 1-3 business days
For the rest of Malaysia: 3-7 business days
IJMAL WARRANTY POLICY
We strive to give you our signature comfort in the best quality products. Sometimes, a rogue pair slips through our strict Quality Control and onto your feet. Should your shoes fail due to defect of workmanship, you can be confident your purchase is backed by the following warranty:
365 DAYS WARRANTY FOR OUTSOLE
IJMAL will warrant your purchase for 365 days from the date of purchase for replacement (as determined by IJMAL).
If we no longer have the same shoe, you can choose a similar, in-stock product for replacement.
Refunds are not available as part of our warranty program.
WEAR AND TEAR
This warranty does not cover normal wear and tear, damage from use, discoloration, tears, or normal material breakdown expected over the life of the product, etc. Unfortunately, accidents that cause damage are not covered.
Due to various environmental factors that are beyond our control, colour fading is not covered under warranty. When you’re lucky enough to live life in the sunshine, fading can happen.
*We may request that you ship the defective product back to us as part of the warranty process. IJMAL reserves the exclusive right to determine if a product qualifies for warranty. Return shipping for warranties are the responsibility of the customer.
If you have encountered an issue with your IJMAL shoes that you feel is a warranty issue, please submit a warranty request with details of the problem to [email protected] .
We got your back.